This Privacy Policy explains how LaundryPad collects, uses, shares, and protects information when you use our website, mobile app, pickup and delivery services, and related services.
Effective Date: January 1, 2025
1. Who We Are
LaundryPad (“LaundryPad,” “we,” “our,” or “us”) provides laundry pickup, delivery, wash and fold, and related laundry services. This Privacy Policy applies to information collected through our website, mobile application, customer support, order forms, and other services that link to this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
- Contact information: name, email address, phone number, pickup and delivery address, and billing address.
- Order information: pickup times, delivery times, laundry preferences, service history, special instructions, item notes, and customer support communications.
- Payment information: payment method details are typically processed by a third-party payment processor. We do not intentionally store full credit card numbers on our own servers.
- Account information: username, password, profile details, saved addresses, and preferences.
- Device and usage information: IP address, browser type, pages visited, referral source, device identifiers, app usage, and general location derived from your device or IP address.
- Communications: emails, text messages, calls, chat messages, feedback, reviews, and support requests.
3. How We Use Information
We use information to:
4. Text Messages and Email Communications
If you provide your phone number, we may send transactional text messages related to your orders, including pickup reminders, delivery updates, and service notifications. With your consent, we may also send promotional messages. Message and data rates may apply. You may opt out of promotional text messages by replying “STOP” where applicable.
You may unsubscribe from marketing emails by using the unsubscribe link in those emails. We may still send non-promotional messages related to your account, orders, payments, safety, or legal matters.
5. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, improve our services, remember preferences, and support marketing. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
6. How We Share Information
We may share information with:
- Service providers: payment processors, website hosts, delivery/routing tools, SMS and email providers, analytics providers, customer support tools, and other vendors who help us operate.
- Drivers, staff, and laundry partners: as needed to pick up, clean, process, and deliver your laundry.
- Legal and safety purposes: when required by law, court order, or to protect rights, safety, property, customers, or the public.
- Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
We do not sell your personal information in the traditional sense. If we use advertising or analytics tools that may be considered “sharing” under certain state privacy laws, we will provide required choices where applicable.
7. Payment Processing
Payments may be processed by third-party payment processors such as Stripe, PayPal, Square, or another provider. Those providers may collect and process payment information according to their own privacy policies and security practices.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, app, email system, or electronic storage method is completely secure. You are responsible for keeping your account login information confidential.
9. Data Retention
We keep personal information for as long as reasonably necessary to provide services, operate our business, comply with legal obligations, resolve disputes, collect fees, maintain records, and enforce agreements.
10. Your Privacy Choices
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information. You may also have the right to opt out of certain processing, such as targeted advertising or the sale or sharing of personal information where applicable.
To make a privacy request, contact us at info@laundrypad.co. We may need to verify your identity before processing your request.
11. State Privacy Rights
Certain state privacy laws may provide additional rights to residents of those states. If LaundryPad becomes subject to those laws, we will update this Privacy Policy and provide any required notices, links, or opt-out mechanisms.
12. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
13. Third-Party Links
Our website or app may link to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of our services after changes are posted means you acknowledge the updated policy.
15. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact us:
LaundryPad
Email: info@laundrypad.co
Mailing Address: 4247 Fraser Cir., Naperville, IL 60564
Website: LaundryPad.co